FAQs

Frequently Asked Questions — Shine Lora

Orders & Payments

  • Which payment methods do you accept? Major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay.

  • Can I change/cancel my order? Yes, within 2 hours of purchase (before fulfillment). Email primevia9@gmail.com with your order number.

  • Can I apply more than one discount code? One code per order unless stated otherwise.

Shipping & Tracking

  • Processing time? 1–3 business days.

  • Delivery time? US/CA/EU: 7–15 business days; others: 10–20 business days (location-dependent).

  • How do I track my order? A tracking link is emailed once shipped.

  • Do you ship internationally? Yes. Customs/VAT may apply per local rules.

  • Wrong address? Email us ASAP. If the order isn’t shipped yet, we’ll correct it.

Returns & Warranty

  • What is your return policy? 30-day return window; items must be unused and in original packaging. Original shipping fees are non-refundable unless we made a mistake.

  • How do I start a return? Email primevia9@gmail.com with your order number and reason; we’ll reply in 1–2 business days.

  • Warranty? 12-month limited warranty for manufacturing defects.

Solar & Motion Lights

  • How long do solar lights run? Typically 6–10 hours after a full day’s charge; performance varies by season and placement.

  • Best placement? Direct sun 6–8 hours/day; avoid shade.

  • Motion sensor tips? Mount at 1.8–2.5 m height, angle toward the detection zone, keep lens clean.

Issues & Replacements

  • Item arrived damaged/wrong? Contact primevia9@gmail.com within 7 days with photos and your order number. We’ll replace or refund.

  • Missing items? Some orders ship in multiple packages; check tracking emails. If still missing after 48 hours of “delivered,” contact us.

Wholesale & Bulk

  • Do you offer bulk discounts? Yes for 10+ units. Email primevia9@gmail.com with SKU(s) and quantity.

  • Can you customize? Selected items can be branded or bundled—ask us.

Contact
Questions not covered? Email primevia9@gmail.com — we reply within 1–2 business days.